1996 Ford Aerostar Malfunction - Engine

Question: While driving check engine light came on and started to over heat. Towed to ford dealer, replaced both heads engine was running rough when picked up. It was diagnosed to be the transmission which was then replaced, still running rough. Replaced mass air sensor, cleaned injectors 4 times, new cam sensor, replaced one O2 sensor still have the problem. Runs rough when there is a load on the engine especially when the a/c is on and your accelerating or traveling up a grade.

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Technican: Hello, This is a terrible way for you to be treated by a Ford Dealer. Don't stand for it. Call the Ford Motor Company customer service toll free number and ask for a meeting with the Zone Representative For Service. The service manager at the dealer should set this appointment for you if he does what he is supposed to. But, I wouldn't count on it now. Take control. Basically, you will be filing a "Zone Complaint" against this dealer. Their abuse of your funds and trust needs to be reviewed by the zone rep. Please see: ford.com/en/support/contactUs.htm?source=botnav#ford Tell the rep what you have been through and show the repair order history to back you up. Be fair and don't lose your temper no matter what. When you have been heard and hopefully shared a road test with the rep, you should get some answers. He has a "Goodwill" account and can assist you monetarilly if he agrees Ford has a liability to your being satisfied. He can direct the dealer on a course he needs to take to keep your loyalty and repeat business. You'll soon know the quality of the representative you have met with. I'm serious, you deserve better. I can't possibly offer a suggestion that will work for you with more effect on the results you need. Sincerely,

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